FAQ

Q: How long does it take to produce my signs?
A: Art proofs will be made and sent back to you within 24 hours. After art is approved, production time ranges from 3 to 7 business days depending on workload.

Shipping takes 1-2 business days for stock items and 3-5 days for custom items. If your order was placed on a weekend/holiday, it will be processed on the following business day.
 

Q: Why can’t UPS ship my order?
A: Please check if your order exceeds 150 pounds, as that is the maximum weight UPS can ship in a single order. Simply break your order up into separate ones if this is the case. UPS will ship anything less than 150 pounds but may charge additional fees for particularly heavy packages. Furthermore, UPS does not ship to P.O. boxes.

 

Q: Where do I send my picture for custom signs with photos?
A: After purchasing the order, you can upload your photo into the box below or email it directly to support@weneedsigns.com

Q: What if I am an independent company and need a design?
A: If you need help coming up with a design, call us at 800-747-0445 for assistance. We'll create a unique look just for you!

 

Q: What are your hours of operation?
A: Our business hours are Monday – Friday
8:00 AM – 5:00 PM (Pacific Standard Time)
Closed on Holidays

 

Q: Can I return or exchange items?
A: Yes, please refer to our Return Policy for further details.

 

Q: How do I re-order similar items?
A: Click on “My Order” on the top navigation bar and you will be asked to enter your username and password. Once logged in, you will see the designs you have made in the past. Simply click the one you prefer and proceed with the material and quantity selection before checking out.

 

Satisfaction Guaranteed:

In our 20+ year history, Excel Sign & Decal Company, Inc. has won our customer's satisfaction through responsibility, dependability and quality. Our goal is to design and manufacture products to suit your outdoor marketing needs. We are always willing to hear your valuable input and match it to the best of our abilties.

 

Excel Sign & Decal Company, Inc.
41353 Albrae Street
Fremont, CA 94538
Phone 1 (Toll-Free): 800-747-0445
Phone 2: 510-651-0445
Fax: 510-651-0444